Contact TradieSA

Got a question, problem, or feedback? We want to hear it. We read every message and respond within one business day.

The fastest way to reach us

This is the best channel for almost everything — account problems, billing questions, suspicious activity, tradie verification, tech bugs, feature requests, partnerships.

Response time: Within 1 business day, Monday to Friday. Most messages get a response the same day.

What to include in your message

To help us help you faster, please include:

The email address on your TradieSA account
What you were trying to do
What happened instead (screenshots help)
The browser and device you're using if it's a technical problem

Common questions

A lot of questions are already answered in our FAQ. Worth a quick check before you write — you might get your answer instantly.

Specific contact reasons

Account or login problems

Can't log in? Lost access to your verification email? Forgot your details? Email us at support@tradiesa.com.au from the email address linked to your account.

Tradie verification

Need help with ABN verification, license checks, or insurance documentation? Email support@tradiesa.com.au with your business details and we'll guide you through it.

Report a problem with another user

If someone is behaving inappropriately, posting spam, or you're concerned about safety, use the report button on their profile or post. For urgent concerns, email support@tradiesa.com.au with "URGENT REPORT" in the subject line.

Billing & credits

Questions about credit packages, refunds, or payment issues — email support@tradiesa.com.au and include your order ID if you have one.

Partnerships, press, or business enquiries

Same email: support@tradiesa.com.au. Pop "Partnership" or "Press" in the subject line and we'll route it to the right person.

Mailing address

TradieSA
South Australia, 5000
Australia

For legal or formal correspondence, please use the support email first — we'll provide a postal address if needed.

Trading hours

Support is monitored Monday to Friday, 9 AM to 5 PM Adelaide time (ACDT/ACST). Messages received outside these hours are handled the next business day.

The platform itself runs 24/7 — you can post jobs, sign up as a tradie, and use all features at any time.